Shipping Policy

Arrangement of Shipment

Paid Order will be shipped within three (3) business days upon receipt of Payment details. 

 

Guidelines - Number of Delivery Days

Here's the guidelines of normal delivery days depending on diferent courier providers selected:

  • J&T Express (West Malaysia): 2 to 3 business days
  • Pgeon (West Malaysia): 3 to 7 business days
  • Pos Malaysia (East Malaysia - Sabah/Sarawak/Labuan): 7 to 14 business days (sometimes might be a little longer)

Note: Please expect longer delivery days should the courier provider encounters peak time.

 

Selft Pick-up from Setia Alam Store

Please arrange with CT Global Auto Sdn Bhd should Customer plan to do own collection at Setia Alam store. Kindly allow ample time for the store to prepare/pack the ordered items before the collection.

 

Change of Shipment Options

CT Global Auto Sdn. Bhd. reserves the rights to change without prior notice the shipment options of the order in case the customer-selected shipment options is not available at the destination postcode. 

 

Damage, Lost or Delivery Delay of the Parcel During Shipment  

CT Global Auto Sdn. Bhd. shall not be responsible for any damage, lost or delivery delay of the parcel during the shipment. We will make sure that the parcel is packed in accordance to the courier provider's requirements. Customers are advised to track the shipment status of the parcel. Should the parcel shows suspicious stagnant status or not delivered after the parcel delivery days as per the given guidelines above, customers are advised to contact the courier provider immediately.

 

Liquid, Spray, Spray Canister Items

Please take note that liquid, spray. spray canister items cannot be shipped to East Malaysia (Sabah/Sarawak/Labuan) using normal courier service. Should you need to deliver the goods to East Malaysia, please contact us for further arrangement and shipping cost confirmation. We are sorry about the inconvenience in this.

 


Please contact us at hello@sonaxmalaysia.com should you have any questions.

Thank you.